At Duck Apparel, we ship to customers around the world. Depending on your delivery destination, your order may be subject to local taxes, customs duties and other import related charges.

Taxes at Checkout

Applicable taxes are calculated and collected at checkout for orders delivered to Australia, New Zealand and Great Britain, in accordance with the arrangements applicable to those destinations so the customer pays nothing extra at delivery. 

For orders delivered to other countries, duties, taxes, VAT or GST may be assessed by the destination country's authorities when your parcel arrives.

International Import Taxes & Duties

For international destinations outside Australia, New Zealand and Great Britain, Duck Apparel does not cover additional import taxes, customs duties, tariffs or customs clearance charges unless explicitly stated at checkout.

These charges may apply to orders delivered to any other destination worldwide, including but not limited to:

• Europe: Spain, France, Germany, Italy, the Netherlands and other European countries.

• North America: The United States, Canada and Mexico.

• Middle East: The United Arab Emirates, including Dubai, Saudi Arabia and other destinations.

• Asia: India, Singapore, Japan and other Asian destinations.

• Other international destinations: Countries throughout Africa, South America and the rest of the world.

Depending on the destination, additional charges may include import VAT, GST or other local taxes, customs duties, tariffs, customs clearance fees, and postal or courier handling charges.

Who Is Responsible for These Charges?

Where these charges are not collected by Duck Apparel at checkout, the customer is responsible for paying any applicable taxes, duties and fees imposed by the destination country's authorities or delivery provider.

These charges are determined by local laws and the relevant authorities or courier companies. They are separate from the product price and shipping charges paid to Duck Apparel.

How Much Will I Have to Pay?

The amount varies depending on the destination country. 

Duck Apparel cannot guarantee the exact amount of any additional charges assessed by foreign authorities or delivery providers. Customers are encouraged to check their country's import requirements before placing an order.

Additional Payments on Delivery

If additional charges apply, you may be contacted by customs or your delivery provider and required to pay them before your parcel can be released or delivered.

Please be aware that the total cost of receiving your order may therefore be higher than the amount paid to Duck Apparel at checkout.

Refunds of Import Taxes & Duties

Duck Apparel cannot reimburse import taxes, customs duties or third party handling charges that are assessed and collected independently by foreign authorities or delivery providers.

If you believe an import charge has been applied incorrectly, please contact the relevant authority or delivery provider to query the charge or ask about any available refund process.

If an amount was collected directly by Duck Apparel, please contact our support team so we can review your order.

Refusal to Pay Import Charges

If you decline to pay applicable import charges, your parcel may be delayed, held by customs or returned to the sender. Any resulting costs and any refund eligibility will be handled in accordance with our Refund Policy and applicable consumer protection laws.

Contact Us

For questions about taxes collected by Duck Apparel at checkout, please contact support@duckapparel.com.au.

By placing an order, customers acknowledge that additional import taxes, duties and fees may apply to international shipments and that charges not covered by Duck Apparel are the customer's responsibility.