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FAQ

What is your returns and exchanges policy.
Returns and exchanges are easy. Have a look here for all the required information. 

How to look after my Duck Apparel Item? 
To find out how to wash and take care of your Duck Down Jacket or Coat, click here.  For Kaftans, have a look at the care label on the inside of your kaftan (in short: machine washable in light spin, lay flat to dry and don't wring). If you have damaged your Duck Down Down Jacket or Coat and need to repair a tear, rip or cut in the fabric, find out more about our repair kits here

What do I do if I have torn, ripped, cut or punctured my Duck Down Jacket or Coat?

Not to worry, we have amazing repair kits which will mend your Duck Down Jacket or Coat in no time. Our repair kits come with an invisible self adhesive tape that will fix damage to the outer shell of your jacket in seconds. Find out more here

Where is my order?
Within 48 hours of ordering you will receive an email notification with your tracking details. Delivery within Australia can take as long as 21 business days to reach you. Deliveries outside of Australia can also take up to 21 business days.  Your patience is really appreciated, especially with increased demand on our Warehouse and Courier Duckies. 

COVID-19 delays may also lengthen the time it takes for our Courier Duckies to get your items to you. Your patience is appreciated, and worth it ;) 

The Duck Apparel item I want is no longer on the website?
If the product is no longer listed on our website it has sold out for the time being. Current challenges to our supply chain often mean these will be replenished at a later date. 

Will an item fit me?
Please have a look at our easy sizing guides for duck down jackets, coats and kaftans here 

How can I pay? 
We offer several payment methods including PayPal, Afterpay, Klarna and GPay. This includes Debit and Credit cards from all major banks. We also accept direct EFT’s. Just drop us a quack at howdy@duckapparel.com.au if you have any questions. 

How can I contact you?

Quack us through our contact form here, or try any of the following:

Phone: 0478 893 967

Email: howdy@duckapparel.com.au

Facebook: @duckapparel

Instagram: duckapparel_

What comes with my order?

In addition to your beautiful garment, your order will come with a few surprises. A little Ducky keyring to welcome you to the tribe. All jackets come with a travel pouch that your jacket and/or coat can fold into. 

Can I tailor my item?

Our jackets have been tailored with a womens body in mind. Our jackets range from a size 32-44, as we aim to provide the perfect fit. Have a look at our size guide here, I’m sure we can find the right fit for you.

Some of you may want to tailor your kaftan to be more figure forming, and that is not a problem at all! Our kaftans are 100% capable of tailoring.  Any skilled tailor/seamstress/grandma will be able to perfect the fit. Although, the kaftans are made to fit well as is.