Help Center

Shipping destinations:

• We ship both locally in Australia and worldwide.

Shipping times:

• Orders can take 5-21 business days, depending on the where they are being delivered.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• We offer a standard $4.95 shipping Australia-wide
• Worldwide shipping to selected countries is $9.50 - $14.95.  

Tracking details:

Your tracking detailed will be emailed to you once your order has been fulfilled. 

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.

• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.

• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.

• For returns, please email howdy@duckapparel.com.au with the subject 'Returns' and include your order number, name and the reason for the return.

• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

• Please note that customers are responsible for shipping costs of returned items.

• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.

• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

• Have a look here for all the required information. 

To find out how to wash and take care of your Duck Down Jacket or Coat, click here.  To find out how to take care of your Kaftan, your care label is pretty straight-forward (hand wash, don't wring and lay flat to dry - too easy). 

If you have damaged your Duck Down Down Jacket or Coat and need to repair a tear, rip or cut in the fabric, find out more about our repair kits here. 

Please have a look at our easy sizing guides for jackets (here) and kaftan (here).

• Please note that all size guides are of the garments and not body measurements.
• Please allow for a 2cm variance. 
• We do have a size recommender online which can be used as an easy guide to help you choose a size. 

If you have any questions about sizing please don't hesitate to contact us via email howdy@duckapparel.com.au