Refund policy

We do not accept change-of-mind returns or exchanges on sale items. This does not affect your rights under the Australian Consumer Law. If your item is faulty, not as described, or otherwise fails to meet consumer guarantees, you are entitled to a repair, replacement, or refund. 

We accept returns for refund within 5 days of delivery, provided the item is:

  • Unused and in its original condition

  • Returned with all original packaging

  • Accompanied by proof of purchase

To request a return for a refund, please email support@duckapparel.com.au with your order number and reason for return.

Return postage is the responsibility of the customer, unless the item is deemed faulty or incorrect. We recommend using a trackable shipping method, as we cannot guarantee receipt of untracked returns.

Faulty or Incorrect Items

If an item is received in a defective condition or differs from what was ordered, please contact us within 5 days of delivery at support@duckapparel.com.au so that we can assist further.

Refunds

Once a return is received and inspected:

  • Refunds will be processed to the original payment method

  • Please allow up to 12 business days for the refund to reflect

  • If you haven’t received your refund after this time, please check with your payment provider before contacting us

Taxes, Customs Duties & International Import Charges

Duck Apparel ships to customers worldwide. The taxes and import charges applicable to an order depend on its delivery destination and the relevant local regulations.

For Australia, New Zealand & Great Britain

Applicable taxes are collected at checkout for orders delivered to Australia, New Zealand and Great Britain, in accordance with the arrangements applicable to those destinations.

All Other International Destinations

For orders delivered outside Australia, New Zealand and Great Britain, Duck Apparel does not cover additional import taxes, customs duties, tariffs or other destination specific import charges unless explicitly stated at checkout.

Depending on the destination, customers may be required to pay additional charges when their parcel arrives. These may include:

  • Import VAT, GST or other local taxes.

  • Customs duties, tariffs or other government imposed charges.

  • Customs clearance, brokerage, administration or courier handling fees.

These charges are determined by the relevant authorities and delivery providers. They are separate from the amounts paid to Duck Apparel at checkout and may vary according to the destination, product type, declared value, country of origin and applicable import regulations.

Please read more information here Taxes and Duties

Exchanges and Store Credit

Where applicable, we may offer an exchange or store credit instead of a refund. This is assessed on a case-by-case basis and subject to stock availability. 

Sale & Promotional Items

We do not accept change-of-mind returns or exchanges on sale items. This does not affect your rights under the Australian Consumer Law. If your item is faulty, not as described, or otherwise fails to meet consumer guarantees, you are entitled to a repair, replacement, or refund. 

Gifts

If the item was marked as a gift and shipped directly to the recipient, store credit may be issued once the return is approved.

For all enquiries, please contact support@duckapparel.com.au.