Shipping policy

 

Shipping Policy

Thank you for visiting and shopping at Duck Apparel. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed and delivered within 5-7 Business Days in Australia, 10 Business Days to New Zealand and 21 Business Days to all other listed international destinations. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

*Overnight delivery is not available.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Applicable taxes are calculated and collected at checkout for orders delivered to Australia, New Zealand and Great Britain, in accordance with the arrangements applicable to those destinations so the customer pays nothing extra at delivery. 

For international destinations outside Australia, New Zealand and Great Britain, Duck Apparel does not cover additional import taxes, customs duties, tariffs or customs clearance charges. Please refer to our Duties & Taxes page to know more

Damages

Duck Apparel is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.