Frequently Asked Questions (FAQ)
Welcome to Duck Apparel’s FAQ page! Here, you’ll find answers to some of the most common questions about our products, shipping, returns, sizing and more.
If you can’t find the answer you’re looking for, please don’t hesitate to get in touch with us at support@duckapparel.com.au. Our team is always happy to help.
1. Shipping
Q: How long does shipping to the UK take?
A: Standard shipping to the UK usually takes 10-15 business days. Delivery times may vary depending on your location and any delays that may occur during transit.
Q: How much does shipping cost?
A: We offer free shipping on all UK orders over £300.
For orders under £300, a shipping fee will apply. Please check the cart or checkout for the current shipping cost, as rates may vary.
Q: Will I receive tracking information?
A: Yes! Once your order has been dispatched, we’ll send you a tracking link via email so you can follow your order’s journey.
Q: Can I change my shipping address after placing my order?
A: If your order has not yet been dispatched, please contact us as soon as possible at support@duckapparel.com.au. We’ll do our best to update your address, but we cannot guarantee changes once your order has entered the fulfilment process.
2. Returns & Exchanges
Q: How do I return or exchange an item?
A: For an easy exchange, you can submit your request through our Easy Exchanges portal.
For returns, please contact us at support@duckapparel.com.au, and our team will guide you through the process.
Q: How long do refunds take?
A: Once we receive your returned item, refunds are typically processed within 7–10 business days.
Once your refund has been processed, the time it takes for the funds to appear in your account may depend on your bank or payment provider.
Q: Do I have to pay for a return or exchange?
A: For exchanges, you’ll need to return the original item to us at your own cost. Once we receive your return, a £20 exchange fee will apply, which covers shipping the new size to you.
For returns, you’ll need to return the item using your own courier at your own cost, unless otherwise stated in our Refund Policy.
For full details, please see our Refund Policy.
3. Our Products
Q: What makes Duck Apparel outerwear unique?
A: We design our outerwear with a focus on style, comfort, practicality and durability. Our Duck Down outerwear is water-resistant, wind-resistant and RDS-approved, with features such as removable hoods and lightweight, packable designs.
Q: Are your raincoats waterproof?
A: Yes! Our raincoats are waterproof up to 5000mm and wind resistant, making them ideal for light to moderate rain.
They’re designed with practical features including adjustable fits, breathable vents and functional pockets for everyday wear.
Q: What are your rainwear products made from?
A: Our rainwear is made using waterproof and breathable fabrics, designed to provide protection from the elements while remaining comfortable for everyday wear.
4. About Duck Apparel
Q: What sets Duck Apparel apart?
A: At Duck Apparel, we believe outerwear shouldn’t mean choosing between style and practicality. We combine considered designs with quality materials to create pieces that look great, feel comfortable and are made for everyday life.
Q: Where is Duck Apparel based?
A: Duck Apparel is owned and operated from Australia, proudly catering to customers around the world. While our roots are in Australia, our products are enjoyed by customers internationally.
Q: Are your products ethically made?
A: Our Duck Down outerwear is RDS-approved, meaning the down and feathers used are sourced in accordance with the Responsible Down Standard.
5. Sizing & Fit
Q: How do I know which size is right for me?
A: We have detailed size guides and an online sizing tool available on our product pages to help you find the best fit.
Our product pages also indicate whether a garment has a slim, regular or relaxed fit.
We recommend comparing the garment measurements with your own measurements when selecting your size. The body measurements provided are a guide based on sizing information and feedback from our customers.
If you’re still unsure about your size, our team is always happy to help.
6. First Time Buyer Voucher
Q: Can I use my First-Time Buyer Voucher on sale items?
A: Our welcome voucher is valid on full-priced items only and cannot be combined with other promotions, discounts or sale items.
7. Need More Help?
Q: I still have a question. Who can I contact?
A: We’re happy to help!
Please email us at support@duckapparel.com.au and our team will get back to you as soon as possible.
We’re here to make your Duck Apparel experience as easy as possible. 🦆
