Black Friday - FAQ's
When does the sale run?
Our Black Friday sale opens at 1pm GMT on Thursday, 19 November and runs until 12:59pm GMT on Monday, 30 November.
Cyber Monday falls on 30 November, the final day of the sale.
What is the Black Friday discount?
Enjoy 30% off sitewide, with no code needed. Gift cards are excluded. New arrivals and eligible pre-orders are included. Other promo codes can’t be used during Black Friday. If you ordered before the sale, we can’t refund the price difference.
How can I pay?
We accept Clearpay PayPal, Shop Pay, Google Pay, or a credit card (Mastercard, Visa, American Express, UnionPay and more). All available options are shown at checkout.
What if an item sells out?
Popular items sell out and we don’t restock. Adding an item to your basket doesn’t reserve it.
How do I choose my size?
Use the size guide on each product page. If you’re unsure, email us at support@duckapparel.com.au before you order and we’ll help.
How long will delivery take?
Standard delivery to the UK takes 10 to 15 business days. Black Friday is busy, so please allow extra time. Orders over £300 get free delivery. For orders under £300, the delivery cost is shown at checkout. For delivery before Christmas, please order by the 8th of December. We email a tracking link once your order ships.
Will I pay import duty or VAT?
No. UK taxes are collected at checkout, so you pay nothing extra on delivery.
Can I combine orders or change my order?
Separate orders can’t be combined. Delivery charges aren’t refunded after checkout. Changes after you order aren’t guaranteed, so please check your details before paying.
Can I return or cancel my order?
If you wish to cancel your order before it has been dispatched, please contact us as soon as possible at support@duckapparel.com.au with your order number.
If you have already received your order, you have 14 days from the date of delivery to notify us that you wish to return it, including sale items. Once you’ve notified us, you have a further 14 days to send the item back.
Please see our Refund & Returns Policy for full details on return conditions and exchanges.
What if my item is faulty or not as described?
Please contact us at support@duckapparel.com.au before sending anything back, with your order number, a description of the problem and photos. We'll send you next steps.
Do you offer gift wrapping?
We don't offer wrapping, but our packaging is already gift-ready.
